Welcome to one of the longest established, independent vehicle workshops in South Birmingham. Providing an honest and reliable service, many of our long-term customers at Baldwins Lane Garage, believe us to be the best in the area.
As a member of the Good Garage Scheme we have a long-standing reputation as a garage that customers can trust. We get an overall rating of 97.1% for feedback on helpfulness and attitude of staff, quality of vehicle updates during repair, standard of repair to customers’ vehicles and general satisfaction.
- 99.5% of our customers using the scheme say they would recommend us.
- 99.5% say they would visit again.
Here are just some of the comments we have received from our customers:
Staff are so helpful and are honest people. They are happy to offer advice. (14 April, 2019)
Very helpful. (26 February, 2019)
Excellent service :used the garage for nearly 30 years and never a complaint. Cheers Guys! (21 February, 2019)
The Team at Baldwins Lane Garage have looked after my cars for many years – a 2nd generation family owned business offering well trained, professional service. The team are helpful & friendly, and willing to go the extra mile when there’s unforeseen problems – I have always received superb service with reasonable charges. Replacement vehicles usually available if necessary. (14 January, 2019)
Fantastic garage!!great service from John & Emma! professional, trustworthy and considerate!look nowhere else if you want the best for MOTs, services and all round car maintenance!! (21 December, 2018)A family firm that feels part of the family over the years. Won’t go anywhere else as I feel I can trust John and his team to do a good job. They will even patiently explain the workings of the car and why I need the work I do! (22 August, 2018)
Really good and trustable garage (12 June, 2018)
good knowledgeable and friendly staff, great service (26 May, 2018)
Back Story: Returned home after school run weds, whilst parking hit the kerb & heard a ‘hissing’ sound! Tyre totally flat left front passenger side! Nightmare, what do I do?? Searched online for ages for same day service- no one could do it! Then thought I would try The Baldwin Garage as it was only around the corner from me. Left a message & a lovely lady rang me back ( didn’t get her name). Arranged for a lovely, helpful, friendly chap to drive round to me, took car back to the garage & within less than 30mins- car was back with me- job done- stress over!! Thank you so very much!! HIGHLY RECOMMEND!! (17 May, 2018)
Went to have my wife’s car checked today – very friendly and helpful service (7 April, 2018)
Job done on time. Reasonable price (16 March, 2018)
Absolutely great guys. Second time used this time coil spring broken and found and fixed within two hours. Thanks guys (16 January, 2018)
Just wanted to say many thanks to you both, and Richard, for fixing my Toyota Rav4 this morning, when I appeared unannounced on your forecourt with an RAC van ‘in tow’ (pardon the intended pun!) Whilst I appreciate that fixing cars is your business, I doubt every garage would have been so welcoming and helpful first thing on a wet Monday morning to someone who turned up not booked in. Very grateful for the courtesy car to get me to work too (25 September, 2017)!
Main dealer said my brake pads needed urgent attention. Booked in here. Within 30 minutes, told there was no urgency as still 5000 miles left on the pads. John and Sean should be applauded for their refreshing honesty! I could have been duped and been no wiser. Praise to Ray, Emma and all the staff (23 January, 2017).
Just thought I’d drop you a line to compliment you and your staff. [Mechanic] suggested stripping the pads, re-greasing and re-assembling, rather than replacing the pads, which was unnecessary. Kudos to Baldwins Lane S/S, who saved me money with this suggestion. Your guys appear to have cured what Citroen couldn’t! I will continue to monitor the brakes (noise) and should it re-appear, I will return the vehicle for the pad replacement, as suggested. However, so far so good and I am delighted! Please convey my thanks to your mechanic. 10/10 for Baldwins Lane Service Station (28 February 2016).
Efficient service. Prices always good. Never charge for unnecessary work/items. Always call to inform you about work and price before going ahead. Friendly. Always take you through the various checks and work/ advisories so that you know what they have done and what it means (21 February 2016).
This was a repair after a breakdown. The garage accommodated the repair to ensure we were mobile again very quickly. They were really busy but managed to complete the work and return the car clean. The staff were very professional whilst retaining a friendly approach. Recommend them (18 January 2016).
I have used this garage for three years. Every time I have been happy with the work. Each year the cost of the service decreases. Very happy with the work and my car has never had problems (14 July 2015).
I had to have my car looked at for a slipping clutch this week. I called only the end of last week and you fitted me straight away – and you’ve worked wonders again! I’ve been using your garage for a lot of years now and I can honestly say I have confidence in all the work you do and know you won’t do anything if it’s not required. Your charges are reasonable too – I have had no qualms about recommending you to others. All your staff have proven to be honest, open and trustworthy always and again were just as helpful, polite and friendly as they’ve always been; this week they excelled themselves again, John has such patience and is just great at explaining to my layman’s brain exactly what is what without coming over as condescending and he ensures I understand the situation completely every step of the way. I never feel anything is too much trouble and I always come away knowing my car has been in good hands and is the best it can be – and they even washed it too! Better service could not be found. A big thank you to all the team from me – and my Golf (24 March 2015).
Fantastic customer service at Baldwins Lane Service Station. They carried out a thorough service, along with the MOT for my vehicle. They also supplied me with a courtesy car for the week for work; a lovely touch (6 March 2015)!
Baldwins Lane Garage staff are professional yet friendly, and take the time to explain things in terms you can understand. They do not make you feel inferior or stupid just because you are female and do not understand car mechanics; and neither do they try to ‘rip you off’ because you are female. A refreshing change indeed! Will definitely use them again and would certainly recommend them to anyone. Good work, keep it up (29 January 2015)!
I had emailed the garage asking if they wouldn’t mind looking at the wishbones and bushes on my car … There was no hesitation and you agreed to look. I would like to thank you for your kindness on this … I would like to use this point to say how polite, informative and friendly your staff are. Especially John who served me at reception … I returned for the MOT … [and] would like to take this opportunity to say thank you to all at Baldwins Lane Garage. Your service to me has gave you a customer for life or as long as I have a car (6 January 2015).
My hotrod was suffering with a multitude of starting / missing firing problems. The chaps at the garage were great. They kept me informed on progress, explaining as they went. Their expertise and friendliness makes a refreshing change. I would recommend them to anyone (27 October 2014).
Have used Baldwins Lane Service Station for a number of years and they have always been very helpful (11 October 2013).
Perfectly satisfied (12 July 2013).
Always take my car here. Great service, fair prices and honest decent people (16 January 2013).
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